About this report
In this edition, the UX Team is testing the NIO ES8. Targeting the premium segment, this Norwegian-market spec NIO tested by the UX Team features new infotainment and advanced ADAS software as well as other updates: such as a larger central display (10.4 increased to 11.3-inches) and instrument cluster (IC) (8.8 to 9.4-inches), slightly redesigned interior, steering wheel changes and an added fragrance system.
However, with the European software version, it loses some functionality including a significant amount of voice recognition ability, weather information and a map display in the IC. Both versions lack messaging functionality and only have one streaming media app.
SBD’s HMI UX Evaluation Report Series provides a comprehensive assessment of the latest systems released globally. Over the course of 2021, our team of HMI and UX experts benchmarked eight vehicles from Europe, the US, and Japan to understand who is leading in the space, and who is falling behind. Each report helps provide an indication of what the final customer experience of each vehicle should be. In doing so, the team thoroughly scores and analyses them across several HMI domains.
These include the vehicle’s ADAS, infotainment, navigation, voice recognition, connected feature, and convenience capabilities. Our experts assess the reliability of each domain - testing their repeated usability, evaluating whether their solutions provide the features that customers expect and need, and gauging how easy these features are to learn. Likewise, the potential perceived quality of individual HMI components is measured against its impact on the overall customer experience.