In this edition of the In-Car HMI UX Evaluation and Benchmarking series, the UX team is testing the MG4 EV.

Overall, the MG4 provides a solid and reliable system that meets user expectation for the most part. While the MG4 is a solid attempt from a Chinese developed system deploying in the European market, it suffers from numerous shortcomings in each domain, leaving opportunities for improvement.

SBD’s HMI UX Evaluation Report Series provides a comprehensive assessment of the latest systems released globally. Over the course of this year, our team of HMI and UX experts will benchmark six vehicles from Europe, the US, China, and Japan to understand who is leading in the space, and who is falling behind. Each report helps provide an indication of what the final customer experience of each vehicle should be. In doing so, the team thoroughly scores and analyses them across several HMI domains.

These include the vehicle’s ADAS, infotainment, navigation, voice recognition, connected feature, and convenience capabilities. Our experts assess the reliability of each domain - testing their repeated usability, evaluating whether their solutions provide the features that customers expect and need, and gauging how easy these features are to learn. Likewise, the potential perceived quality of individual HMI components is measured against its impact on the overall customer experience.