About this report
In SBD Automotive’s HMI UX Evaluation series, the latest in-car HMI is evaluated and benchmarked by our UX experts. In this edition, the team is testing the CUPRA Formentor. The SEAT subsidiary’s new SUV features several in-cabin technologies which aim to streamline the UX of its infotainment system.
In addition to its 12.0-inch central display touchscreen, the Formentor features a customizable Digital Cockpit – allowing the user to personalize what they see on the car’s 10.3-inch instrument cluster. Wireless Apple CarPlay and Android Auto are provided along with integrated Apple Music and Tidal apps. Voice recognition is catered for by VW's native solution alongside an installable Alexa app.
Unfortunately, the implementation suffers from a significant number of issues affecting overall system stability as well as specific areas such as HVAC, navigation, connectivity and voice recognition. Overall, the solution falls well below expectations and is expected to cause significant frustration to new owners.