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Smart Maintenance & Repair

Research Report



Connected Services


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About this report

In today’s after-sales experience, connected vehicle data is already being used to optimize vehicle maintenance and assist incident response efforts. As automotive technologies advance and become more integral to the vehicle lifecycle, from impacting the way vehicles are produced to how customers interact with them, a similar shift is taking place in the aftersales market.

This is because the sector is entering its next phase through future pairings with new AI-enabled technologies and smart repair solutions. While technologies such as predictive maintenance are being implemented by select OEMs today, the larger ecosystem is still in the early stages of maturity. Players wishing to enter the space must therefore be equipped to build it into their broader connected service business strategy while understanding the regulations governing these solutions in different regions.

The Smart Maintenance & Repair report navigates the growing ecosystem of smart repair systems today while highlighting how it is expected to evolve in the future. In addition to outlining the market drivers and ROI potential for predictive maintenance, it evaluates how AI and AR solutions can support the wider smart maintenance and repair landscape. Early-adopter case studies work similarly to demonstrate the value and challenges of this landscape across different markets.


What is the market driver and ROI for predictive maintenance?


How ready are AI and Augmented Reality solutions to support smart maintenance & repair?


What role will insurers and regulators play in the modernization of repair processes?

Key Questions Answered


What regulatory hurdles could derail programs in different regions?

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